Most of our products are delivered through our trusted courier partners. For made-to-order items shipped direct from our suppliers, please allow 7–14 working days from the date your order is placed; in exceptional cases this can stretch to 21 working days. We aim to dispatch within the window quoted at checkout, but timings are estimates rather than guarantees, and circumstances outside our control can occasionally cause a reschedule.

Booking your delivery slot

Our courier or supplier will be in touch by phone, text or email before delivery to confirm a date. On busier routes they will advise the day they are coming rather than offering a choice of slot, so please make sure the contact details on your order are accurate so we can reach you.

Delivery costs

Delivery for UK Mainland addresses is calculated at checkout based on what is in your basket. Most items carry a flat delivery charge that depends on the product type — small parcels start from £5.99, flooring and underlay are typically £19.99, and bulky items such as sofas, dining sets and beds are typically £49.99.

Some items qualify for free UK Mainland delivery and will show a “Free delivery” badge on the product page. If you don’t see the badge, the standard delivery rate above applies. The exact charge for your basket is shown at checkout before payment.

The following postcodes fall outside our standard mainland zones and carry an additional surcharge regardless of the item:

PA, G, EH, KA, DG, FK, KY, PH, DD, AB, IV, KW, TR, GY, JE, SA, IM, ZE, HS, BT and the Isle of Wight.

If your postcode is on this list, our team will contact you with a quote before processing the order.

Your delivery address

Couriers will only deliver to the address supplied at checkout. To protect against fraudulent orders, any change of delivery address after checkout requires proof of identity that matches the billing address — a recent utility bill, driving licence or passport copy is enough. Aurino & Co reserves the right to refuse an address change at our discretion.

Once an order has been routed by the courier, the address can no longer be amended. If a redelivery is needed because the change came too late, a charge may apply.

Missed deliveries

If you are not at home on a confirmed delivery date and the order is returned to depot, a redelivery charge may apply. We can’t accept liability for any costs you incur as a result of a delivery being late or rescheduled, including time taken off work.

Insurance and damage in transit

Every item we dispatch is fully insured while in transit. If your order arrives damaged, please photograph the packaging and the item before unpacking further and contact us at support@aurino.co.uk within 48 hours so we can put it right.

We are not responsible for damage to your property caused by the courier during delivery, and we don’t cover any related repair costs.

Multiple-item orders

If you order several items, they may arrive on different days — some come direct from suppliers and others from our own warehouse. We always try to coordinate delivery dates where we can.

Access to your address

If access is restricted — narrow lanes, tight stairwells, parking restrictions, or anything else that may slow our courier down — please tell us in advance so we can plan. It is your responsibility to make sure the delivery can take place without obstruction.

What we don’t do

We don’t take away old beds, mattresses or used flooring, and we don’t dispose of packaging. Local councils generally offer bulk-waste collection for these items.

Holiday periods

During Christmas, Bank Holidays and other UK national holidays, delivery options can be limited and additional charges may apply. We will always confirm any extra cost before processing your order.

Sharing your details with our couriers

To arrange delivery, aurino.co.uk shares your name, address and contact number with the courier or supplier handling your order. They use this only to confirm the delivery slot and may contact you the day before. If you would prefer they didn’t, email support@aurino.co.uk before or after placing your order and we will route around it where we can.

Need help?

contact@aurino.co.uk · 020 3355 8689