Customer Support

A calmer way to get help from Aurino.

Whether you need an update on an order, help with delivery, advice on a product, or support after purchase, our team is here to help. We have made this page simpler, clearer, and much more useful than the old generic contact form.

Start with the fastest route

If your question is about an existing order, these shortcuts will usually get you where you need to go quickest.

Track your order Check the latest delivery progress using your order number and postcode or billing email. Delivery information Review delivery timelines, area surcharges, and important delivery notes before contacting us. Read FAQs Find quick answers on finance, delivery, ordering, and general shopping questions. Request a quote If you are planning a larger purchase or want a tailored price, this is the best route.
Email support contact@aurino.co.uk
Order-related help Please include your order number where possible so we can help you faster.
Chat support You can also use Auri on the site for quick questions about products, delivery, and finance.

Send us a message

If you would prefer to contact us directly, send your details below and our team will get back to you.

For order-related questions, including your order number helps us respond faster.