Which items get two-person delivery

Two-person service is automatic for:

• Sofas and corner units
• Large dining tables (typically 8-seater and above, or solid-stone tops)
• Beds and mattresses larger than a single
• Wardrobes and large cabinets
• Some flooring orders over a certain pack count

If your order qualifies, you will see two-person delivery noted on your order confirmation. There is no extra charge for it — it is built into how we quote delivery on larger pieces.

What to expect on the day

• A two-hour call-ahead window the day before, then a courtesy call when the team is around 30 minutes away.
• Delivery is to your ground-floor room of choice as standard.
• The team will unbox and remove all packaging on request, subject to vehicle capacity.
• For items going upstairs or to a different floor, please arrange this in advance so the team plans for the extra time.

What is not included

• Assembly, unless explicitly stated on the product page or arranged separately.
• Wall-fixing, plumbing, or electrical connection.
• Removal of old furniture. Please arrange this separately if needed.

If something goes wrong

If access is tighter than expected — narrow doorways, tight stairwell turns — the team will discuss options on the day. If we cannot deliver to the room you wanted, we leave it ground-floor and refund any associated handling charge.